Logistics
Meridian Freight
Agents now clear customs paperwork before a ship docks.
41%
fewer manual exceptions
The story
Meridian moves containers through six ports. Customs paperwork used to wait for a person, and ships waited for the paperwork.
What changed
Agents now read manifests as they arrive, match them to declarations and flag only the exceptions. Staff review the flags, not the pile.
The result
Manual exceptions fell by 41% in the first two months, and berth time dropped with them.
We stopped chasing paperwork. The agents clear it before the ship is in port.
Dana Okafor
VP Operations, Meridian Freight
