Banking
Harlow & Pike
Credit reviews moved from days to minutes, with an audit trail.
6 min
average loan review, down from 2 days
The story
Harlow & Pike reviews thousands of small business loans a month. Each one needed two analysts and two days.
What changed
An agent prepares the file, checks policy and drafts a recommendation with sources. An analyst signs off in minutes.
The result
Average review time is now six minutes, and every decision has a trail auditors can follow.
Every decision has a trail our auditors can read. That is why we said yes.
Marcus Ellery
Chief Risk Officer, Harlow & Pike
